Privacy Policy

SHIPVORO™ (“SHIPVORO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, platform, products, tools, and services. This Privacy Policy explains what information we collect, how we use it, how we protect it, when we may share it, and the choices and rights available to you. By using shipvoro.com or any SHIPVORO™ service, you acknowledge that you have read and understood this Privacy Policy. 1. About SHIPVORO SHIPVORO™ is a shipping and business technology platform that provides digital tools and services for shipment management, tracking experiences, customer communication, email/mailing tools, support solutions, and other digital business services. SHIPVORO™ is an independent platform and is not affiliated with, sponsored by, or endorsed by third-party courier companies unless we explicitly state otherwise. 2. Information We Collect Depending on how you use SHIPVORO, we may collect different categories of information. A. Account Information When you create an account, we may collect: Full name Username Email address Phone or WhatsApp number Password or authentication information Account preferences Account status Subscription or plan information B. Shipment and Tracking Information When you use our shipment and tracking tools, we may collect information such as: Shipment reference numbers Tracking codes Shipment status Delivery information Sender information Recipient information Shipment-related notes Tracking activity Information you enter into our shipment tools You are responsible for ensuring that you have the appropriate authority to provide personal information belonging to other people. C. Payment Information When you purchase a SHIPVORO plan or service, we may collect: Payment ID or transaction reference Purchased plan Amount paid Payment date and time Payment status Payment method Transaction-related information For manual bank-transfer payments, we may also collect the payment confirmation or proof of payment you upload. Where payment processing is handled by a third-party payment provider, such as a future payment gateway, that provider may separately process payment information under its own privacy policy. If you contact SHIPVORO support or communicate with us, we may retain: Your name Email address Contact information Support requests Messages Attachments or information you voluntarily provide 3. How We Use Your Information We may use your information to: Create and manage your SHIPVORO account Provide our products and services Process and verify payments Verify manual payment submissions Activate purchased plans Provide tracking and shipment tools Generate and manage tracking information Send account notifications Send payment notifications Send important service announcements Respond to customer-support requests Improve our website and services Maintain platform security Detect and prevent fraud, abuse, and unauthorized activity Troubleshoot technical problems Maintain records required for business and legal purposes Comply with applicable laws and lawful requests Send promotional communications where permitted and where applicable We aim to collect and use personal information for specified and legitimate purposes and to limit collection to information reasonably necessary for those purposes. These principles are consistent with the data-protection principles described by the Nigeria Data Protection Commission. 4. Legal Bases for Processing Where applicable, we process personal information on one or more lawful bases, including: Performance of a contract — for providing services you request. Consent — where you have given consent to a particular processing activity. Legal obligations — where processing is required by applicable law. Legitimate interests — where processing is reasonably necessary for operating, securing, improving, and protecting our services, provided your rights are appropriately considered. Where processing relies on consent, you may withdraw your consent where applicable. 5. Payment Verification For manual payments, SHIPVORO may require you to upload a payment screenshot or other payment confirmation. This information may be reviewed by authorized SHIPVORO administrators for the purpose of: Confirming payment Matching payments to user accounts Verifying the selected plan Preventing duplicate or fraudulent transactions Activating purchased services Payment information and payment proofs should only be accessible to authorized personnel who require access for legitimate business purposes. 6. Sharing Your Information We do not sell your personal information as a source of revenue. We may share information with trusted third parties where reasonably necessary to operate SHIPVORO, including: Service Providers We may use third-party providers for services such as: Website hosting Cloud infrastructure Database services Email delivery Payment processing Analytics Security Customer support File storage Communication services These providers may process information on our behalf according to their applicable terms and privacy practices. Legal Requirements We may disclose information where reasonably necessary to: Comply with applicable law Respond to valid legal requests Protect our rights or property Investigate suspected fraud or abuse Protect the safety and security of our users, platform, or others 7.Your Rights You have the right to access, update, or delete your personal information. You may also opt out of receiving marketing communications by adjusting your account preferences. 8. Cookies and Similar Technologies SHIPVORO may use cookies and similar technologies to: Keep users signed in Maintain sessions Remember preferences Improve website functionality Understand website usage Improve security Analyze platform performance Some cookies may be provided by third-party services used by SHIPVORO. You may be able to control cookies through your browser or available website settings. Disabling certain cookies may affect some platform functionality. 9. Data Security We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. Depending on the information and service involved, these measures may include: Authentication controls Access restrictions Secure connections Database security controls Administrative access controls Monitoring and logging Secure storage practices However, no internet-based system can be guaranteed to be completely secure. You are also responsible for protecting your account credentials and should never share your password, verification codes, or other authentication credentials with anyone. 10. Data Retention We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements and our operational procedures. 11. Your Privacy Rights Depending on applicable law and circumstances, you may have rights concerning your personal information, including the right to: Be informed about how your information is processed Request access to your personal information Request correction of inaccurate information Request deletion or erasure where applicable Object to certain processing Request restriction of certain processing Request data portability where applicable Withdraw consent where processing is based on consent Lodge a complaint with the relevant data-protection authority The NDPC identifies these rights among the rights available to data subjects under the Nigerian data-protection framework. To make a privacy request, contact us using the details provided below. We may need to verify your identity before completing certain requests. 12. Marketing Communications If you subscribe to SHIPVORO updates, you may receive: Product updates Launch announcements Special offers Promotional messages New feature announcements Educational or informational content Where required, you may opt out of promotional communications by using the unsubscribe option included in the relevant communication or by contacting us. You may still receive important non-promotional communications relating to your account, purchases, security, or services. 13. Third-Party Websites and Services SHIPVORO may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policy of any third-party service before providing personal information to it. 14. Third-Party Courier Names and Information SHIPVORO may display or reference third-party courier names, tracking options, or related information where relevant to the services provided. Unless expressly stated otherwise, such references do not mean that SHIPVORO is affiliated with, sponsored by, endorsed by, or officially partnered with those companies. Users should review the applicable terms and conditions of third-party courier services where relevant. 15. Children's Privacy SHIPVORO is not intended to knowingly collect personal information from children in circumstances where applicable law requires parental or guardian authorization. If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation and take appropriate action. 16. International Data Processing Some of our technology providers may process or store information in countries other than the country in which you reside. Where personal information is transferred across borders, SHIPVORO will take reasonable steps to ensure that applicable data-protection requirements are considered. 17. Data Breaches If SHIPVORO becomes aware of a personal-data security incident, we will assess the incident and take appropriate steps based on its nature, scope, risk, and applicable legal requirements. Where notification is required by applicable law, we will make the appropriate notifications within the required framework. 18. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect: New services Changes to our platform Changes in technology Changes in applicable laws Changes in how we process information When we make material changes, we may provide an appropriate notice through the website, your account, or email where appropriate. The “Last Updated” date at the top of this Privacy Policy indicates when the policy was most recently revised. 19. Contact Us If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your information is being handled, please contact SHIPVORO.